We have been receiving significant feedback from patients regarding the inability to contact the Practice by phone. Firstly, we wish to apologise for this. We have identified an issue with the presenting of calls to our reception team that cannot be resolved.
Therefore, the decision has been taken to purchase a new telephone system. The investment is not insignificant, but we feel that it is necessary to relieve the frustration felt by our patients and the resulting stress on our own staff.
We will be taking the opportunity to look at the design and functionality of the new system to address both patient and staff feedback received, to the best that we can.
We will endeavour to have the new system in place by early 2022.