Your Rights and Responsibilities

The following should help to explain what you, as a patient can expect from our staff and what we, the staff can expect from you.

ICP’s responsibilities

  • To treat you with respect and courtesy at all times
  • To treat you as an individual, and to discuss with you the care and treatment we can provide
  • To give you full information on the services we offer
  • To give you the most appropriate care by suitably qualified staff
  • To refer you to an appropriate specialist/further investigations when necessary

Your responsibilities as a patient

It is our policy to be helpful and polite to all our patients regardless of age, ethnic origin, disability, gender or sexual orientation. We expect the same courtesy from our patients. Discriminatory, unsocial, threatening, violent or abusive behaviour towards staff, other patients or the premises will not be tolerated. The practice will take action in these circumstances. This may involve the police and result in the removal of the patient from our practice list.