Ask Reception a Question

Please do not use this service for any urgent medical queries as this service is only monitored during practice working hours.

Throughout the pandemic your practice doctors and staff have continued to see patient’s face to face when necessary and will continue to do so. Before being offered an appointment a doctor will contact you to ensure a face to face appointment is clinically necessary.

Demand for the practice’s services has increased greatly recently and we would ask that requests are for appropriate conditions. Thank you for your patience.

Your question will be passed to an appropriate member of staff for a response. We aim to respond within 1 working day.

If you do have an urgent medical query you should telephone the surgery or contact the out of hours service by calling Old Cottage Hospital 111 or Stoneleigh Medical Centre 111 or Fitznells Manor Surgery 111 or Cox Lane Surgery 111. In an emergency please contact 999.

Ask Reception a Question (COVID-19)

COVID-19 Screening

Do you have either:

a high temperature - This means you feel hot to touch on your chest or back (you do not need to measure your temperature) *
a new, continuous cough - This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) *
Have you been told by 111 to contact the practice? *
Do you live with someone who has had a high temperature or a new, continuous cough? If their symptoms started more than 14 days ago, click No. *
Please continue to fill out this form
Your symptoms suggest you might have Coronavirus (COVID-19). You should use the 111 online coronavirus service to find out what to do.

Please do not use this form to request a repeat prescription or to book an appointment.

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