Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Book An Urgent Appointment

Urgent appointments are limited.

When booking, please provide a detailed reason for your request. These appointments are conducted over the phone.

The clinician will call you at some point during the morning surgery hours.

We will make every effort to ensure you are seen the same day. If the doctor determines that an in-person visit is necessary, or if you prefer a face-to-face appointment, we will invite you to come in.

How to book

  1. Download the NHS App for the fastest response
  2. Telephone: 01372 724434 - If you are unable to book an appointment via the NHS App please call the surgery.

Extended Access

We also have extended access available. See our Out of Hours information.

Book a Routine Appointment

Appointment availability is limited. 

If you have a problem which cannot be dealt with by the chemist please use one of the following options.

Ways to book

1. For the fastest way to request an appointment - Download the NHS App

2. Telephone: 01372 724434

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 01372 724434

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only arrange a visit for you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Physiotherapy

We have a first-contact physio that works here at the surgery. Patients aged 16 and above are eligible.

He cannot treat unwell (fever, flu, systemic symptoms), abdominal, chest or head pain or complex or chronic issues in frail, elderly patients.

First contact physio can help with:

  • recent injuries of limb or back
  • sprains
  • strains or muscle pain

How to book

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

1. Cancel through the NHS App

2. Telephone us on 01372 724434

Out of Hours

Enhanced Access

Enhanced access times are available by appointment only at The Old Cottage Hospital

Day Opening hours
Monday 7:30am to 8am
6:30pm to 8pm
Tuesday 7:30am to 8am
6:30pm to 8pm
Wednesday 7:30am to 8am
6:30pm to 8pm
Thursday 7:30am to 8am
6:30pm to 8pm
Friday 7:30am to 8am
6:30pm to 8pm
Saturday 9am to 5pm
Sunday Closed

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Veteran Friendly Armed Forces veteran
friendly accredited
GP practice
LGBTQ+
 
 
 
 
 
 

Providing NHS Services

Care Quality Commission
Overall Rating: Good

The Old Cottage Hospital
Alexandra Road
Epsom
Surrey
KT17 4BL

Telephone: 01372 724434

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Cox Lane, Ewell
Epsom
Surrey
KT19 9PS

Telephone: 01372 724434

Fitznells Manor Surgery
2 Chessington Road
Ewell
Surrey
KT17 1TF

Telephone: 01372 724434

Stoneleigh Medical Centre
24 The Broadway
Stoneleigh
Surrey
KT17 2HU

Telephone: 01372 724434

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